We understand your concerns about the safety and security of your cryptocurrency exchange. Cryptobots takes these concerns seriously and has taken steps to protect your assets.
Our Role During Exchange Outages or Breaches
It's important to note that Cryptobots is not liable for exchange disruptions, breaches, or failures. Our trading signals and system functionality rely directly on your exchange’s operational status. Any issues occurring on your chosen exchange are beyond our direct control.
Important: Cryptobots does not custody your funds or manage your portfolio directly. For more details, please see: Do Cryptobots Custody My Funds or Manage My Portfolio?
Protecting Your Assets Against Exchange Issues
While we cannot guarantee the safety or continuous functionality of your exchange, we strongly recommend taking proactive precautions to protect your assets. These include:
Using strong, unique passwords for your exchange account.
Enabling two-factor authentication (2FA) on your exchange account for an added layer of security.
Regularly monitoring your account for any suspicious activity or unauthorized transactions.
What to Do During an Exchange Outage or Breach
In the event of an outage or breach on your cryptocurrency exchange, we recommend contacting their customer support team directly for assistance. They will be able to provide you with:
The most up-to-date information regarding the incident.
Guidance on steps you can take to secure your account.
Help to resolve any issues related to your assets or trading activity.
Related Resources
For further information on how Cryptobots operates and manages risk: