Account and Security

Do You Need to Notify Us for Additional Fund Deposits?

Learn if you need to notify us when depositing more funds. Our system automatically detects new balances, but we recommend depositing only the base currency.

What Happens if You Disconnect API Keys on Cryptobots.io?

Understand the $300 reconnection fee for intentionally disconnecting your API keys on Cryptobots.io. Learn your options to pause trading without incurring fees.

Troubleshoot Exchange API Connection Errors

Fix common exchange API connection errors for Cryptobots. This guide covers invalid API keys, incorrect permissions, and insufficient funds, with solutions.

Is an Exchange Sub-Account Required for Trading Bots?

Learn if an exchange sub-account is required for automated trading with our system. Discover its benefits for managing assets and strategies.

How to Set Up View-Only Wallet Guide

How Secure Are Your API Keys with Cryptobots.io?

Understand how Cryptobots.io protects your API keys. Learn about our security measures, including SSL encryption and immediate key deletion after exchange connection.

Do I Need to Deposit Funds into Cryptobots.io?

No, you don't need to deposit funds into cryptobots.io. Your crypto funds remain secure in your personal exchange wallet, accessed only via API for trading.

Can I Withdraw Funds While Using a SPOT Market Strategy?

Learn if you can withdraw funds while using a SPOT market strategy. Understand the conditions for withdrawals to avoid strategy failure.

Can cryptobots.io withdraw funds from my exchange with API keys?

Learn if cryptobots.io can withdraw funds from your exchange via API keys. This guide explains API key permissions, security measures, and how to verify settings with your exchange.

Can You Withdraw Funds with Derivatives/Swaps Strategies?

Can you withdraw funds while using derivatives/swaps strategies? Yes, but notify us before any withdrawal exceeding 5% of your balance to manage risks and maintain strategy effectiveness.

Exchange Outages or Breaches: What Happens and What To Do

Understand what happens if your cryptocurrency exchange experiences an outage or breach. Learn Cryptobots' role and steps to protect your assets.