We strive to provide reliable and uninterrupted service to our customers. However, there may be instances where external events beyond our control may cause delays or failures in our service. These events can include cyberattacks, exchange outages, or other unforeseen circumstances.

An external event refers to any circumstance outside of our direct control that can impact the availability or performance of our service. These can range from malicious activities like cyberattacks to broader infrastructure issues such as exchange outages or other unforeseen circumstances. While we understand the frustration and inconvenience that these events may cause, it is important to clarify our position regarding liability.

Cryptobots is committed to providing a secure and robust trading environment. We have taken all necessary precautions to protect our systems and infrastructure from potential threats. Despite these extensive measures, we cannot control the actions of external parties or unforeseen global events.

Therefore, we want to assure you that while we work diligently to prevent and respond to these situations, we are not liable for any disruptions to our service caused by these external events. This policy ensures clarity regarding the scope of our responsibility in the face of circumstances beyond our influence. For details on how we manage your assets, please refer to our article on Do Cryptobots Custody My Funds or Manage My Portfolio?

In the event of an external event that impacts our service, our primary goal is to keep you informed and work towards restoration. We will do our best to notify you as soon as possible through our official communication channels. Our team is well-equipped to handle these situations and will work diligently to mitigate any impacts and restore our service to its full functionality. We operate around the clock to minimize any disruptions to your experience and get your trading bots, such as our Bitcoin Bots and Ethereum Bots, back to optimal performance.

During a service disruption, monitoring our official channels for updates is crucial. We will provide timely information regarding the status of the event and our progress in restoring service. Once service is fully restored, you can resume using your Cryptobots platform. If you are new to Cryptobots or need a refresher, our Get Started guide can help you navigate the platform.