Effective Date: March 18, 2024
This Privacy Policy provides an overview of how Cryptobots.io (“Platform”), operated by Vedra Investments S.A., collects, uses, and protects your information when you use our services. As a provider of automated trading execution via API to your exchange account, we are committed to collecting only the minimal data necessary to deliver these services. We do not verify identities or monitor trades beyond execution delivery, nor do we custody your funds or manage your portfolio.
By using our Platforms, you accept this Policy. The version effective on your access date applies. For any inquiries regarding this policy, please contact support@cryptobots.io.
Information We Collect and How We Use It
We collect data to provide and improve your experience on Cryptobots.io. This occurs when you visit our websites, create an account, or provide details such as your email address or API keys.
Types of Data Collected:
Directly Collected Data: This includes your email address, API keys, or other information you submit via forms during account setup or support interactions.
Indirectly Collected Data: This includes IP addresses, device configurations, and cookies (small files that enhance navigation without personal identifiers) gathered through website activity tracking. You can manage cookies via your browser settings. We specifically do not access your exchange transactions or personal details beyond what is strictly required for execution delivery. For more on what we don't do, see Does Cryptobots Offer Investment Advice? Our Policy.
How We Use Your Data:
Your data is used for the following purposes:
To perform administrative tasks and respond to your support requests.
To send optional updates or promotional materials, with clear unsubscribe options provided.
To retain data for essential operational or legal purposes.
Service Providers: We may engage third-party providers (e.g., email vendors) to process data under strict confidentiality agreements.
Legal Disclosures: We disclose data only when legally compelled by authorities, ensuring compliance with applicable laws.
Information Sharing and Data Security
Information Sharing:
We do not share your data with unaffiliated third parties except in specific circumstances:
With service providers for operational support (e.g., email services), under strict confidentiality terms.
Under lawful court or regulatory orders.
To mitigate fraud or security risks to our Platforms.
You may opt out of discretionary sharing by contacting support@cryptobots.io.
Data Breach Notification:
In the unlikely event of a data breach compromising your information, we will notify you within 72 hours where practicable. This notification will provide details of the incident and our response, in accordance with applicable legal standards.
Security Measures:
We implement robust security measures to protect your data:
Encryption: We use TLS 1.3 for data in transit and encryption for data at rest.
Access Controls: Multi-factor authentication and strict password policies are enforced.
Monitoring: Real-time tracking and incident response protocols are in place.
Third-Party Standards: We vet service providers to ensure they meet strict confidentiality terms.
Vulnerability Management: Regular scans, testing, and prompt patching are conducted.
While we secure our API signal delivery, please note that exchange vulnerabilities are beyond our direct control.
Your Data Rights and Retention
Your Rights:
You have the right to request access, correction, or deletion of your data. To exercise these rights, please contact support@cryptobots.io. We will comply with your request, subject to legal requirements and applicable data protection standards (e.g., GDPR, CCPA) where required.
Data Retention Periods:
We retain your data only for as long as necessary to fulfill the purposes for which it was collected, or as required by law:
Submissions: Retained for 2 years.
Accounts: Retained during active use plus 2 years after deactivation. You may opt out of reactivation offers.
Transactions: Retained for 7 years.
Promotional Data: Retained until you unsubscribe.
Usage Data: Retained for 2 years.
Data is deleted or anonymized after these retention periods or upon your request, always subject to legal obligations.
Cookies and Platform Usage Policies
Cookies:
Cookies are small files placed on your device to enhance website functionality, analytics, and preferences.
Purpose: They improve your navigation experience and help us understand website usage.
Types:
Essential: For security and core functionality of the platform.
Analytics: To help us improve performance and user experience.
Preference: To save your user settings for future visits.
Control: You can manage or disable cookies via your browser settings, though this may impact certain website functionalities.
Data Scraping Prohibition:
Unauthorized scraping or extracting data from our Platforms is strictly prohibited, whether via automated means (e.g., bots) or manual methods, without our explicit written consent. Violations will result in immediate access termination, significant fines of $100,000 per incident (up to $1,000,000 for repeat violations), and legal action, including damages and fees. You agree to indemnify us against any claims arising from your unauthorized scraping.
Compliance with Anti-Spam Laws:
We adhere to anti-spam laws (e.g., CAN-SPAM) where applicable:
Promotional communications require your opt-in consent.
Clear opt-out options are provided in all promotional emails.
Sender identity is always disclosed.
We do not use third-party lists for promotional outreach.
Please report any spam concerns to support@cryptobots.io; violators of this policy face suspension or legal action.
Contact Us
For any questions, concerns, or to exercise your data rights regarding this Privacy Policy, please contact our support team at support@cryptobots.io. We are here to assist you.